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          Privacy Policy

          Protecting the information you share with us is a part of our promise to you. This privacy policy maps out how we, the Dentist Direct, use and process the information given to us when users access this website, use our virtual consultation service or visit our clinics as patients.

          What information do we collect from you?

          Here are the types of data we obtain about you and your general dental health. We use this information to carry out your treatment efficiently and to provide you with continuing care.

          • Personal details – name, mobile/telephone number, email address, date of birth, gender, occupation, marital status
          • Medical and dental histories
          • X-rays, scans, clinical photographs and study models
          • Proposed treatment plans, treatments done, consent forms, waivers, clinical notes and costs
          • Any correspondence with other healthcare providers relating to you (referrals, previous records, etc.)
          • Feedback, reviews, complaints and surveys
          • Anonymous statistical data about the website user browsing actions and patterns which may include contents viewed, page response times, length of visits to certain pages and other interactions made on the website

          What information do we collect from you?

          You may give us data about you through any of the following:

          • Corresponding with us by phone, e-mail, chat or WhatsApp
          • Submitting enquiry, appointment, feedback or survey forms on the website
          • Using our virtual dental consultation service
          • Filling out forms in our clinics
          • Committing to treatments and attending appointments

          How do we protect your information?

          We are aware of the sensitive nature of the personal information you have given us. Our team is trained in the appropriate use of your data and we take all measures to keep patient information confidential. We do not sell or share your information to any third party. We only share information with your consent. If legal authorities request for your information, we may do so in compliance with the UAE law.

          What are cookies?

          Our website uses cookies to improve your experience and to track responses to our online marketing channels. Cookies can help tailor your experience based on your preferences and browsing habits. The data gathered via cookies is for statistical analyses only. They are anonymous and do not give us access to information about you, other than the information you may have chosen to share with us, such as those identified in this privacy policy.

          Questions or complaints

          If you have any questions or if you believe your privacy rights have been violated, please let us know right away.

          Updated on 17 February 2023